Latest Data Management Software News

AI & Automation in CX

Oracle Widens Fusion Agentic Applications to More Builders with AI-Native Launch

CRM & Customer Data Management

“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan

Customer Analytics & Intelligence

Can You Trust Your Customer Data Enough to Base Decisions on It?

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top Takeaways

Customer Analytics & Intelligence

Why Does Your Customer Data Get Bigger While Your Decisions Get Worse?

Customer Engagement & Journey Orchestration

Adobe Advances AI-Driven Customer Journeys with CX Enterprise Coworker

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

AI & Automation in CX

AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?

CRM & Customer Data Management

Why Does Customer Experience Have an Operating Model Problem?

Customer Analytics & Intelligence

Retailers Reassess AI Commerce to Regain Control of the Customer Journey

AI & Automation in CX

Microsoft and OpenAI Move Beyond Exclusivity in Next Phase of AI Partnership

Security, Privacy & Compliance

The “Day 2” Migration Problem: Why Legacy Compliance Fails on Amazon Connect

Customer Analytics & Intelligence

CX Teams Are Stuck In The Measurement Trap, Real-Time Intelligence Is The Exit

AI & Automation in CX

Salesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data Foundations

Contact Center & Omnichannel​

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality

Customer Analytics & Intelligence

Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact