Latest Data Management Software News

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

AI & Automation in CX

AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?

CRM & Customer Data Management

Why Does Customer Experience Have an Operating Model Problem?

Customer Analytics & Intelligence

Retailers Reassess AI Commerce to Regain Control of the Customer Journey

AI & Automation in CX

Microsoft and OpenAI Move Beyond Exclusivity in Next Phase of AI Partnership

Security, Privacy & Compliance

The “Day 2” Migration Problem: Why Legacy Compliance Fails on Amazon Connect

Customer Analytics & Intelligence

CX Teams Are Stuck In The Measurement Trap, Real-Time Intelligence Is The Exit

AI & Automation in CX

Salesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data Foundations

Contact Center & Omnichannel​

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality

Customer Analytics & Intelligence

Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact

Security, Privacy & Compliance

SAP and Uptycs Launch Hybrid AI Security Model for Enterprise

CRM & Customer Data Management

Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX