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Customer Analytics & Intelligence
CX Teams Are Stuck In The Measurement Trap, Real-Time Intelligence Is The Exit
AI & Automation in CX
Salesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data Foundations
Contact Center & Omnichannel
Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality
Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact
Security, Privacy & Compliance
SAP and Uptycs Launch Hybrid AI Security Model for Enterprise
CRM & Customer Data Management
Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX
