Latest Data Management Software News

Customer Analytics & Intelligence

How AI Can Help Small Retailers Improve Sales This Summer

AI & Automation in CX

ChatGPT vs Claude vs Copilot: Which is the Best Starting Tool for Marketing?

AI & Automation in CX

Cisco Resolves 145,000 Support Cases Using Agentic AI

AI & Automation in CX

Context Decay Could Be Your AI’s Weakest Link

Contact Center & Omnichannel​

Inside Intelligent Workspace: How Vonage Is Rebuilding Agent Experience for a Multi-CRM, AI-Driven Era

AI & Automation in CX

HubSpot Customer Agent Resolves 72% of Support Tickets Without Human Escalation

AI & Automation in CX

SAP’s CMO on Why Brands Are Sitting on a “Dark Data” Time Bomb

AI & Automation in CX

Oracle Widens Fusion Agentic Applications to More Builders with AI-Native Launch

CRM & Customer Data Management

“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan

Customer Analytics & Intelligence

Can You Trust Your Customer Data Enough to Base Decisions on It?

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top Takeaways

Customer Analytics & Intelligence

Why Does Your Customer Data Get Bigger While Your Decisions Get Worse?

Customer Engagement & Journey Orchestration

Adobe Advances AI-Driven Customer Journeys with CX Enterprise Coworker

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

AI & Automation in CX

AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?

CRM & Customer Data Management

Why Does Customer Experience Have an Operating Model Problem?