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Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up Customer Intelligence Is Entering Its Action Era Can Zendesk Cut Multilingual Contact Center Costs With AI? Customer Context Becomes CRM’s Next Competitive Battleground CX Awards 2026 Spotlight: The Enterprise Impact Layer Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up Customer Intelligence Is Entering Its Action Era Can Zendesk Cut Multilingual Contact Center Costs With AI? Customer Context Becomes CRM’s Next Competitive Battleground CX Awards 2026 Spotlight: The Enterprise Impact Layer

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