Latest Digital Transformation News

Workforce Engagement Management

Why Adding a Remote Video Tool Still Makes Sense in Today’s Economy

Customer Engagement Platforms

Every Journey Needs a Map. Especially When It Comes to the Customer Journey

Contact Center & Omnichannel​

Great Cars and Great Contact Centres Have A lot in Common

Customer Analytics & Intelligence

Sabio Enters the Interaction Analytics Space

Customer Engagement Platforms

How to Enhance Customer Experiences with Guided CX

Customer Analytics & Intelligence

Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9

Contact Center & Omnichannel​

CXT Outsourcing Case Study: IBM and Natwest

Customer Analytics & Intelligence

7 Fantastic Use Cases for SMS in Customer Experience

Contact Center & Omnichannel​

Microsoft Invests in Builder.ai to Streamline Business App Development

Workforce Engagement Management

The Gartner 2023 Magic Quadrant for Outsourced Digital Workplace Services

Workforce Engagement Management

CXT BPO Case Study: Genpact and Garden of Life

CRM & Customer Data Management

The Nucleus Research 2023 CRM Technology Value Matrix

Contact Center & Omnichannel​

Economic Uncertainty Spurs New Challenges in UK Debt Collection Agencies

Customer Analytics & Intelligence

What is Dynamics 365 Guides? An Introduction

CX TV

Sprinklr Is In the CCaaS Market, and It’s Not Here to Play Around

CRM & Customer Data Management

ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier