Latest Digital Transformation News

Customer Engagement Platforms

Salesforce Launches a New Digital Commerce Solution

Customer Engagement Platforms

5 Critical Trends Changing Digital Customer Engagement

Contact Center & Omnichannel​

RingCentral Releases a Host of New Cloud Capabilities

CRM & Customer Data Management

Creator Workflows Drives ServiceNow Revenue Growth

Customer Analytics & Intelligence

Go Beyond Speech Recognition with Conversation Intelligence

Contact Center & Omnichannel​

The Death of Customer Service: Why Is It Happening?

Customer Analytics & Intelligence

Oracle Database Services Are Now Available on Microsoft Azure

Contact Center & Omnichannel​

Personalizing Chatbot Interactions with Symbl.ai

Customer Engagement Platforms

Buyer’s Remorse: Are CX Teams Struggling with Tech Regret?

Contact Center & Omnichannel​

Total Experience Automation: The Future Of Healthcare Services

Contact Center & Omnichannel​

Top CX Vendors Majoring in Retail and Distribution

Contact Center & Omnichannel​

Customer Service Is In Decline – Here Is What Businesses Are Doing About It

Contact Center & Omnichannel​

Retail Case Study in Focus: Vee24 and DFS

Contact Center & Omnichannel​

Retail Case Study in Focus: Salesforce and Adidas

Customer Analytics & Intelligence

Digital Twins and The Future of Patient Experiences

Customer Analytics & Intelligence

A CX Partnership for Our Times: Healthcare and Technology in 2022