Latest Digital Transformation News

Contact Center & Omnichannel​

Avaya’s CEO Discusses Its “Crown Jewel”, Job Cuts, and “Innovation Without Disruption”

Customer Analytics & Intelligence

Using Metaverse Technologies to Improve Customer Experience

Contact Center & Omnichannel​

Automotive Case Study in Focus: SugarCRM and Casabaca

Customer Analytics & Intelligence

Are You Smarter Than a Machine Agent?

Contact Center & Omnichannel​

3 Troubling Contact Centre Trends (and How to Solve Them!)

Contact Center & Omnichannel​

Top 5 Use Cases for CX in the Automotive Industry 2022

Contact Center & Omnichannel​

Automotive Case Study in Focus: Salesforce and Zero Motorcycles

Customer Engagement Platforms

Salesforce Launches a New Digital Commerce Solution

Customer Engagement Platforms

5 Critical Trends Changing Digital Customer Engagement

Contact Center & Omnichannel​

RingCentral Releases a Host of New Cloud Capabilities

CRM & Customer Data Management

Creator Workflows Drives ServiceNow Revenue Growth

Customer Analytics & Intelligence

Go Beyond Speech Recognition with Conversation Intelligence

Contact Center & Omnichannel​

The Death of Customer Service: Why Is It Happening?

Customer Analytics & Intelligence

Oracle Database Services Are Now Available on Microsoft Azure

Contact Center & Omnichannel​

Personalizing Chatbot Interactions with Symbl.ai

Customer Engagement Platforms

Buyer’s Remorse: Are CX Teams Struggling with Tech Regret?