Latest Enterprise News

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

CRM & Customer Data Management

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

Contact Center & Omnichannel​

Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center

CRM & Customer Data Management

Salesforce Is Close to Acquiring Informatica, Reports

Contact Center & Omnichannel​

Managing a Multi-OEM Contact Center: The Challenges & Solutions

CX TV

Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023

Contact Center & Omnichannel​

OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool

Contact Center & Omnichannel​

Sprinklr: A Victim of Its Own CCaaS Success

CX TV

Ground Your AI Strategy on Data, Says Salesforce Exec

Customer Analytics & Intelligence

Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)

Contact Center & Omnichannel​

Cisco Releases a New CCaaS Package, Claims Contact Center Momentum

Contact Center & Omnichannel​

CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research

Contact Center & Omnichannel​

King Power Slashes Operational Costs with 8×8’s SMS API

Contact Center & Omnichannel​

Zoom Contact Center Licenses Triple as Its CCaaS Business Surges

Contact Center & Omnichannel​

AudioCodes’ Microsoft Teams Contact Center Business Hits Record Highs

Customer Analytics & Intelligence

Gartner Magic Quadrant for Customer Data Platforms 2024