Latest Enterprise News

CRM & Customer Data Management

HubSpot Defends New Pricing Model That Hikes Costs for New Customers

Customer Analytics & Intelligence

Twilio Takes a $286MN Hit on Segment, Reviews Its Future

Customer Engagement Platforms

3 Steps to Transform the Enterprise Infrastructure for a Sustainable Future

Contact Center & Omnichannel​

Genesys Layoffs Update: Less Than 1% of Employees Will Be Impacted

Customer Engagement Platforms

Verizon Launches a Dedicated Customer Experience Organization

Contact Center & Omnichannel​

Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun

Contact Center & Omnichannel​

Webex Battles to Get the Enterprise CCaaS Attention It Deserves

Contact Center & Omnichannel​

656 Customer Service Employees Told to Take Off at American Airlines

Contact Center & Omnichannel​

3 Damning Drivers of CCaaS Dissatisfaction

Customer Analytics & Intelligence

600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail

CRM & Customer Data Management

Salesforce Refutes Reports of a Hiring Freeze

Customer Analytics & Intelligence

Gartner Magic Quadrant for Strategic Cloud Platform Services 2023

Customer Analytics & Intelligence

Twilio Turns to Qatalyst Partners to Defend Against Activist Investors

Contact Center & Omnichannel​

Analysts React to RingCentral’s Sudden CEO Departure

Contact Center & Omnichannel​

Aircall Announces CEO Change to Kickstart a “New Chapter”

Contact Center & Omnichannel​

Oracle Sales Miss Dampens Outlook