Latest Enterprise News

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

CRM & Customer Data Management

Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow

Contact Center & Omnichannel​

Avaya Lays Off 30% of Staff at Key India Hub, Reports

Workforce Engagement Management

Explainer: What Workforce Engagement Management Is

Contact Center & Omnichannel​

The New Considerations for Contact Center Security & Compliance

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service

CRM & Customer Data Management

Oracle Appoints Two New co-CEOs: So What?

Contact Center & Omnichannel​

The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions

Contact Center & Omnichannel​

Genesys Scoops Its Second-Largest CCaaS Win Ever

Event News

Workday Rising 2025: The Top 5 Announcements

Contact Center & Omnichannel​

Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together

Contact Center & Omnichannel​

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

CRM & Customer Data Management

ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment

CRM & Customer Data Management

Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365

CRM & Customer Data Management

Microsoft vs. Salesforce: How Do They Compare on CRM?

CX TV

The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures