Latest Generative AI News

Contact Center & Omnichannel​

Navigating Digital Communication Channels to Enhance Customer Interaction

Contact Center & Omnichannel​

T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience

Contact Center & Omnichannel​

Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)

Contact Center & Omnichannel​

ServiceNow Launches Xanadu to ‘Supercharge’ Productivity

Contact Center & Omnichannel​

The Evolution of Generative AI Regulations: Preparing your Contact Center

Customer Analytics & Intelligence

Avaya Launches Experience Platform Public Cloud in India

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

Contact Center & Omnichannel​

Kore.ai Solutions Now Available in AWS Marketplace

Contact Center & Omnichannel​

Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism

Contact Center & Omnichannel​

Revolutionizing Telecom: Global CX Disruptions

CRM & Customer Data Management

Klarna is All in on AI, Plans to Slash Workforce in Half

CRM & Customer Data Management

Oracle Announces Revenue-Boosting All-in-One CX Management Solution

Contact Center & Omnichannel​

25 Use Cases for Generative AI In Customer Service

Contact Center & Omnichannel​

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI

Contact Center & Omnichannel​

Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel

Contact Center & Omnichannel​

Zendesk Report Predicts the End of Customer Wait Times