Latest Generative AI News

Contact Center & Omnichannel​

AWS and Korean Air Team Up to Build an “AI Contact Center”

Contact Center & Omnichannel​

Big CX News from NICE,Genesys, Avaya & Vonage

Contact Center & Omnichannel​

CCaaS & CRM: What Should You Expect from Your Integration?

CRM & Customer Data Management

“Its Worst Day Since It Went Public 3 Years Ago” – What’s Going on at Freshworks?

Contact Center & Omnichannel​

AI Training AI: Welcome to the Intelligent Contact Center

Contact Center & Omnichannel​

Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release

Contact Center & Omnichannel​

Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent

CX TV

Bright Pattern ‘Gets Real’ on AI and Agent Assist

AI & Automation in CX

Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent

Contact Center & Omnichannel​

IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities

Contact Center & Omnichannel​

Big CX News from Avaya, Sprinklr, Genesys, and Google

Contact Center & Omnichannel​

ServiceNow Teases GenAI-Powered Customer Service Avatars

Contact Center & Omnichannel​

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

CRM & Customer Data Management

Salesforce Releases Unified Knowledge Solution – Promises Personalization

Customer Analytics & Intelligence

Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise

Contact Center & Omnichannel​

UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report