Latest Generative AI News

Contact Center & Omnichannel​

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Contact Center & Omnichannel​

Why Aren’t Customer Service Teams Ready for Machine Customers?

CRM & Customer Data Management

The Salesforce Einstein Copilot Is Now Generally Available

Workforce Engagement Management

Slack Sales Elevate Transforms Team Performance

Contact Center & Omnichannel​

3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)

Workforce Engagement Management

The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score

CRM & Customer Data Management

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

Workforce Engagement Management

Verint Showcases Its Team of Bots That Automate Contact Center Quality Management

Contact Center & Omnichannel​

Omnichannel Contact Center: The Hot Trends of 2024

CRM & Customer Data Management

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

CRM & Customer Data Management

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

Contact Center & Omnichannel​

Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm

Customer Analytics & Intelligence

Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases

CRM & Customer Data Management

Microsoft Dynamics Products Will Cost Up to 16.7% More from October

Contact Center & Omnichannel​

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

CRM & Customer Data Management

Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane