Latest Generative AI News

Latest News

AI Autonomous Agents in CX: Balancing Automation with Brand Safety

AI & Automation in CX

Autonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies Scale

Futuristic smart city with glowing data streams representing AI transparency, digital connectivity, and real-time data flow.

Security, Privacy & Compliance

The AI Transparency Crisis Putting CX, Compliance, and Trust at Risk

Forrester’s Winter Customer Experience Predictions for 2026

Customer Analytics & Intelligence

Unpacking Forrester’s CX Predictions for 2026

Building Low-Latency AI Systems and chatbots

AI & Automation in CX

Why Real-Time AI Is Becoming Critical for Customer Experience (And Why Latency Can Kill CX)

A business person experiences mental fatigue from too much marketing materials

Marketing & Sales Technology

Buyer Attention Waning? Marketing Fatigue Is Killing Your Funnel

Illustration showing ERP systems weaving finance, supply chain, HR, and CX data into a unified workflow.

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

CX Today 12 Trends of Christmas

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026

Why Do So Many Agent Assist Deployments Fail? The Architecture Mistakes That Break AI Before Launch

AI & Automation in CX

Why Do So Many Agent Assist AI Deployments Fail? The Contact Center Architecture Mistakes to Avoid

Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment

AI & Automation in CX

Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment

A marketing manager pitches an idea to a robot, who doesn't understand work that isn't AI-optimized.

Marketing & Sales Technology

The Visibility Crisis: Why You Need Generative Engine Optimization Now

AI & Automation in CX

Why Enterprise CX Leaders Don’t Trust Generative AI Alone

What Is Predictive Customer Experience? The AI Playbook for Staying Ahead of Customer Needs

AI & Automation in CX

How Do You Build a Predictive CX Strategy With AI – And Why Do Most Companies Get It Wrong?

A glowing blue digital target with an arrow hitting the bullseye appears above a futuristic circular interface, set against a world map made of dotted lines. The Mavenoid logo, in orange, sits on the left side of the image

AI & Automation in CX

Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX

A glowing AI processor on a circuit board symbolising advanced generative AI technology

AI & Automation in CX

Generative AI in the Contact Center is Losing its Appeal. Time For an Upgrade?

AWS Offers AI Tool For Contextualized Customer Service Automation

AI & Automation in CX

AWS Offers AI Tool For Contextualized Customer Service Automation

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

Customer Analytics & Intelligence

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

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