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Service Management & Connectivity
AWS Glitch Disrupts Customer Experience Across the Internet
Contact Center & Omnichannel
Contact Center Economics in the Age of Voice AI: An Inside Look
A Game Plan to Improve Contact Center Agent Empowerment
CRM & Customer Data Management
Salesforce Sets Its Sights on $60 Billion by 2030
Dreamforce 2025: Reflecting on Benioff’s AI Insights
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
Using CRM Pricing Models in the AI Era, What’s Going to Change?
Should I Let AI Run My Outbound Contact Center Strategy?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Customer Analytics & Intelligence
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
Four Key Considerations for Contact Centers in 2025
