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CX TV
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Security, Privacy & Compliance
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Customer Engagement Platforms
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
Contact Center & Omnichannel
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Lessons Learned from Amazon Connect Horizons
Stop Losing Customers to Cold, Ineffective AI
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Service Management & Connectivity
AWS Glitch Disrupts Customer Experience Across the Internet
Contact Center Economics in the Age of Voice AI: An Inside Look
A Game Plan to Improve Contact Center Agent Empowerment
Salesforce Sets Its Sights on $60 Billion by 2030
Dreamforce 2025: Reflecting on Benioff’s AI Insights
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
