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Contact Center & Omnichannel
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
Genesys Scoops Its Second-Largest CCaaS Win Ever
Stop Blaming Agents: The Real Culprit Behind Poor CX
Customer Analytics & Intelligence
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Turning Data into Decisions with Conversational AI
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Event News
Zoomtopia 2025: The Top 10 Announcements
Why Voice Alone Can’t Deliver Modern Product Support
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
CRM & Customer Data Management
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
