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Contact Center & Omnichannel
Most Organizations Lack Effective Risk Controls For AI
Event News
CXUnifiers 2025: An Event Designed to Unite Customer Experience Teams
Oracle Appoints Two New co-CEOs: So What?
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Dreamforce 2025: What Might Salesforce Unveil?
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
Where Should My Contact Center Invest In AI? This Test Will Tell You
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
Genesys Scoops Its Second-Largest CCaaS Win Ever
Stop Blaming Agents: The Real Culprit Behind Poor CX
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Turning Data into Decisions with Conversational AI
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
