Home → Help Desk Software
Customer Analytics & Intelligence
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Marketing & Sales Technology
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Contact Center & Omnichannel
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Amazon Starts Offering Customer Service in Sign Language
Rethinking Voice in the Modern CX Stack
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
From Threat to Teammate: How AI is Winning Agent Trust
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
