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Contact Center & Omnichannel
Big CX News from Microsoft, Salesforce, Cisco & NiCE
AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?
Cisco Confirms Two $1BN+ Megadeals, Including Webex
Customer Analytics & Intelligence
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
The Hidden Downsides of Contact Center Agent-Assist Technology
Voiso Wants to Make AI Less Theoretical and More Useful
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Choosing The Best AI Provider for Your Contact Center
Marketing & Sales Technology
The Google-Salesforce Customer Data Breach: What Really Happened?
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect
Why Government Contact Centers Are Embracing AI – And What Comes Next
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Trust or Bust: How to Secure Contact Center AI
