Home → Help Desk Software
CRM & Customer Data Management
The Google-Salesforce Customer Data Breach: What Really Happened?
Contact Center & Omnichannel
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect
Why Government Contact Centers Are Embracing AI – And What Comes Next
Workforce Engagement Management
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Trust or Bust: How to Secure Contact Center AI
Customer Analytics & Intelligence
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Microsoft vs. Salesforce: How Do They Compare on CRM?
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
HubSpot Has Rebuilt Its Funnel, and It’s Working
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits
