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Contact Center & Omnichannel
How AI Is Revolutionizing Modern Contact Centers
Why Contact Center Technology Decisions Go Wrong and How to Get Them Right
Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
Mastering the CX Trifecta: Satisfaction, AI, and Scale
Customer Analytics & Intelligence
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
Marketing & Sales Technology
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Why CX Leaders Are Tired of AI That Doesn’t Work
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
Uncategorized
The Top VoC Solutions to Explore in 2025
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
The Top Data Analytics Service Providers Powering Smart CX
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service
