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Customer Engagement Platforms
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
Contact Center & Omnichannel
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
The Top Strategic Priorities for Customer Service Leaders
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
Service Management & Connectivity
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
The SequenceShift Experience: A Smarter Way to Deploy CX
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Event News
Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
Customer Analytics & Intelligence
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Why Does Traditional CCaaS Pricing Need to Evolve?
10 Agentic AI Use Cases for Contact Centers
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
What’s New in Digital Experience Platforms, and What’s Coming?
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
