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Customer Analytics & Intelligence
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Contact Center & Omnichannel
Why Does Traditional CCaaS Pricing Need to Evolve?
10 Agentic AI Use Cases for Contact Centers
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
What’s New in Digital Experience Platforms, and What’s Coming?
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
CRM & Customer Data Management
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications
Event News
Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
