Latest Help Desk Software News

Contact Center & Omnichannel​

The Top Strategic Priorities for Customer Service Leaders

CX TV

Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event

CRM & Customer Data Management

Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)

Contact Center & Omnichannel​

The SequenceShift Experience: A Smarter Way to Deploy CX

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

Event News

Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration

Contact Center & Omnichannel​

CX Gets Vertical: Why Retail-Specific Solutions Are the Future

Customer Analytics & Intelligence

Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition

Contact Center & Omnichannel​

Why Does Traditional CCaaS Pricing Need to Evolve?

Contact Center & Omnichannel​

10 Agentic AI Use Cases for Contact Centers

Customer Analytics & Intelligence

The Microsoft Layoffs: What Aren’t They Telling Us About AI?

Customer Analytics & Intelligence

What’s New in Digital Experience Platforms, and What’s Coming?

Contact Center & Omnichannel​

TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across

Big CX Update

The OneMagnify Approach to Mergers and Acquisitions

Contact Center & Omnichannel​

10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More

Contact Center & Omnichannel​

Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028