Latest Help Desk Software News

CRM & Customer Data Management

Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features

Contact Center & Omnichannel​

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

Contact Center & Omnichannel​

AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise

CRM & Customer Data Management

Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships

Contact Center & Omnichannel​

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service

CRM & Customer Data Management

Zoho Zia Agents: What Are They, and What Can They Do?

CRM & Customer Data Management

ServiceNow Knowledge 2025: 5 Top Takeaways

Contact Center & Omnichannel​

Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”

Customer Analytics & Intelligence

First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond

CRM & Customer Data Management

Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots

Contact Center & Omnichannel​

Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints

Customer Analytics & Intelligence

What Is a Digital Experience Platform (DXP)? A Definition, Use Cases, and Providers

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk

Contact Center & Omnichannel​

RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers

Contact Center & Omnichannel​

Sprinklr Shares Its Vision for the Autonomous Contact Center

CRM & Customer Data Management

Zoho One Pricing: Everything You Need to Pay for Zoho