Home → Help Desk Software
Contact Center & Omnichannel
The Choice is Yours: Google & Salesforce Team up on AI Agents
Condor Chooses Talkdesk to Unify its Customer Experience
CRM & Customer Data Management
Customer Service CRM: The Latest Trends, Features, & Providers
HubSpot Service Hub: An Introduction, Features, & Pricing
What Is a CRM Strategy, and How Can I Create One?
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS
HubSpot Smart CRM: Everything You Need to Know
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Genesys and Mitel Join Forces to Support Hybrid Contact Centers
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
