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Contact Center & Omnichannel
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
Agentic AI: Powering the Next Generation of Digital Customers
CX TV
Key Takeaways from Cisco Live 2025 EMEA
Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
CRM & Customer Data Management
What Is HubSpot Breeze, and How Does It Work?
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Talkdesk Embeds Contact Center Tools Into Epic Cheers
Customer Analytics & Intelligence
AI in Customer Support: 7 Industry Pros Share Their Predictions
Gartner Magic Quadrant for Digital Experience Platforms 2025: The Rundown
Seeing Is Believing: How Visual Intelligence Transforms Customer Experience
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Twilio Closes Its Largest Segment Deal Ever
When CCaaS & CPaaS Converge, Customers Win
