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CRM & Customer Data Management
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Customer Analytics & Intelligence
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
Contact Center & Omnichannel
10 Customer Experience Leaders Share Their Most Valuable Lessons
Workforce Engagement Management
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
Google Launches an AI Agent That Will Call Customer Service for You
Five9 Strikes Major Partnerships with CallTower & Intradiem
Conversational Analytics Is More Accessible Than Ever. Use It
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
Sustainable Communication in Regulated Industries with e-Boks
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Another New CCaaS Entrant! Oracle-Backed Ishan Technologies Enters the Space
