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Customer Analytics & Intelligence
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
CX TV
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
Contact Center & Omnichannel
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
CRM & Customer Data Management
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
Telefónica Tech Targets Customer Service with New GenAI Platform
Salesforce Atlas: What Is It, & How Does It Work?
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
Customer Engagement Platforms
Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
The Role of Acoustic Technology in the Modern Contact Center
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
Event News
CX Today Relaunches Its CX All-Stars Programs
LinkedIn Sued for Allegedly Using Customer Data to Train AI
Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place
ServiceNow Officially Enters the CRM Market
