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Contact Center & Omnichannel
AI in Customer Experience: 3 Insights from Our Latest Report
What to Consider When Choosing an On-Prem or Private Cloud Solution
Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI
Customer Engagement Platforms
SAP Announces a New Loyalty Management Solution & AI Shopping Assistant
Big CX Update: ComputerTalk
7 Best Practices for Building a Great Contact Center Culture in 2025
“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect
Microsoft Teams Introduces a Live Chat Widget for Customer Service
Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer
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Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
Meet ULAP. The Enterprise Communications Vendor That’s NOT Jumping on the AI Bandwagon
CRM & Customer Data Management
Will Amazon Enter the CRM Space In 2025?
Customer Analytics & Intelligence
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
Booking.com Looks to GenAI to Enhance the Travel Experience
What Does a Hyper-Personalized Contact Center Experience Look Like?
Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025
