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Contact Center & Omnichannel
Microsoft Announces Multilingual Contact Center Voice Agents
CRM & Customer Data Management
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Agentic AI: How to Turn Passive Problem Recognition into Pro-active Resolution
CX TV
Total Experience: A Complete Guide for 2025
Microsoft Teams: A Contact Center Leader’s Guide
The Financial Services Contact Center: 3 Trends for 2025
Customer Analytics & Intelligence
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
How Agentic AI is Empowering Human Agents and Redefining Service Standards
Uncategorized
Addressing New Challenges in CX through Partnership
How to Ensure the Ethical, Compliant Use of Contact Center AI
AI and the Contact Center: 2025 Trends from Sprinklr
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues
18 Use Cases for Agentic AI in Customer Experience
Big CX News from Salesforce, HubSpot, Microsoft & Five9
30% of Fortune 500 Will Embrace Single-Channel Customer Service by 2028, Gartner Predicts
