Latest Help Desk Software News

CRM & Customer Data Management

Salesforce Announces Agentforce 2.0: 5 Big Talking Points

Contact Center & Omnichannel​

Microsoft Announces Multilingual Contact Center Voice Agents

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown

Contact Center & Omnichannel​

Agentic AI: How to Turn Passive Problem Recognition into Pro-active Resolution

CX TV

Total Experience: A Complete Guide for 2025

Contact Center & Omnichannel​

Microsoft Teams: A Contact  Center Leader’s Guide

Contact Center & Omnichannel​

The Financial Services Contact Center: 3 Trends for 2025

Customer Analytics & Intelligence

The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet

Contact Center & Omnichannel​

How Agentic AI is Empowering Human Agents and Redefining Service Standards

AI & Automation in CX

Addressing New Challenges in CX through Partnership

CX TV

How to Ensure the Ethical, Compliant Use of Contact Center AI

Contact Center & Omnichannel​

AI and the Contact Center: 2025 Trends from Sprinklr

Contact Center & Omnichannel​

44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024

Contact Center & Omnichannel​

Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues

CRM & Customer Data Management

18 Use Cases for Agentic AI in Customer Experience

Contact Center & Omnichannel​

Big CX News from Salesforce, HubSpot, Microsoft & Five9