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Contact Center & Omnichannel
A Day in the Life of a Contact Center Leader
Uncategorized
Developing a Successful VoC Strategy: 3 Lessons from Belron
Customer Analytics & Intelligence
Customer Data Platforms: Next-Gen Features, Trends, & Providers
Voice Cloning Tech Is Breaking Customer Authentication Systems
Inside Cognigy’s “Revolutionary” Agentic AI: The Future of Conversational Automation
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Talkdesk Unveils a CCaaS Solution Targeting SMBs
Twilio Previews New AI Assistants for Customer-Facing Teams
Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape
CRM & Customer Data Management
Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence
Big CX Update
Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
CX TV
The Great Contact Center Debate: Cloud vs. On-Premises
The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways
Call and Contact Centre Expo 2024: A Preview
Zoom Lands Its “Largest Ever” CCaaS Deal, Enjoys 82% Surge In Contact Center Customers
