Latest Helpdesk News

Contact Center & Omnichannel​

WalkMe and SAP Concur Partner on Employee Experience

Contact Center & Omnichannel​

NICE Enlighten XO Review: Digital Customer Experience 

Contact Center & Omnichannel​

Moveworks Debuts Multilingual Conversational AI Platform

Contact Center & Omnichannel​

Lakeside Software Debuts Prevent for Proactive IT Support

Contact Center & Omnichannel​

Samsung Implements Yext Support Answers AI Search

Contact Center & Omnichannel​

VMware, ControlUp Partner on WFH Network Performance

Contact Center & Omnichannel​

Simplr: Brands Unprepared for Holiday Customer Service

Contact Center & Omnichannel​

Leena AI Raises $30mn for Employee Experience Platform

Contact Center & Omnichannel​

JustAnswer Launches Employee Expert-on-Demand Platform

Contact Center & Omnichannel​

Ruby Boosts Wages for Virtual Reception Offering

Contact Center & Omnichannel​

A Guide to Managing Mobile CX in 2021 and Beyond

Contact Center & Omnichannel​

Thought Industries, SearchUnify Partner on Personalised Search

Contact Center & Omnichannel​

Yext Survey Finds Consumers Prefer to Self-Serve

Contact Center & Omnichannel​

Evolving Helpdesk to Navigate New Technology Ecosystems

Contact Center & Omnichannel​

Trengo Omni-Channel Communications Platform Raises $36mn

Contact Center & Omnichannel​

Stravito Raises €12.4mn for Knowledge Management