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Voice of the Customer
The Contentsquare-Loris Acquisition: A Closer Look
CRM
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Contact Center
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Workforce Engagement Management
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
ServiceNow Knowledge 2025: All 11 Major Announcements
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It
Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft
