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CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Conversational AI
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Voice of the Customer
The Contentsquare-Loris Acquisition: A Closer Look
CRM
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Contact Center
Big CX News from Microsoft, Salesforce, Cisco & NiCE
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
