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Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
AI & Automation in CX
UJET Acquires Spiral: Rewriting the CX AI Rulebook
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Big CX News from Amazon, Zoom, Gartner & Zendesk
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Contact Center & Omnichannel
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
CRM & Customer Data Management
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Customer Analytics & Intelligence
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
