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Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
AI & Automation in CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
UJET Acquires Spiral: Rewriting the CX AI Rulebook
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Big CX News from Amazon, Zoom, Gartner & Zendesk
Customer Engagement Platforms
Zoom Eyes the Small Business CX Market with Bonsai Buy
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Contact Center & Omnichannel
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
