Latest Mergers and Acquisitions News

CX TV

The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures

Contact Center & Omnichannel​

Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive

Contact Center & Omnichannel​

NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

CRM & Customer Data Management

ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry

Contact Center & Omnichannel​

Verint Is In Talks to Be Acquired by Thoma Bravo, Reports

CX TV

Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing

Big CX Update

The OneMagnify Approach to Mergers and Acquisitions

CRM & Customer Data Management

ServiceNow Knowledge 2025: All 11 Major Announcements

CRM & Customer Data Management

Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat

Contact Center & Omnichannel​

UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It

CX TV

Big CX News – The Latest on ServiceNow’s Hiring Push, Verint’s Acquisition Spree, & Microsoft

Customer Analytics & Intelligence

Puzzel Agrees to Acquire AI Insights Specialist Capturi

CRM & Customer Data Management

HubSpot Acquires Mindstream, Expands Its Media Network

Workforce Engagement Management

Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite

Customer Analytics & Intelligence

SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes

Workforce Engagement Management

Playvox Confirms NICE Takeover with a Name Change