Latest Omni-channel News

Customer Engagement Platforms

Top 5 Newest CX Technology Unicorns

Customer Engagement Platforms

Ideal Credit Union Launches Glia Digital CX Platform

Contact Center & Omnichannel​

Bright Pattern Omni-channel Deployed by Top Digital-first Travel Agency 

Contact Center & Omnichannel​

Gartner Magic Quadrant for CCaaS 2021

Contact Center & Omnichannel​

Report: 75% Offer Support Outside Business Hours

Contact Center & Omnichannel​

Sodexo Picks Bright Pattern for Omni-Channel CX

Customer Engagement Platforms

Wildfire Raises $15mn for Reward and Loyalty Platform

Customer Engagement Platforms

Flooid, SensePass Ally on Customer Payment Experience

Contact Center & Omnichannel​

Helpdesks: A Fireside Chat

Contact Center & Omnichannel​

8 Reasons Why Business Intelligence is Critical for CX Excellence

Customer Engagement Platforms

Podium Report Shows SMB Conversational Messaging Desire

CRM & Customer Data Management

How B2B Customer Experience Compare to B2C in 2021

Contact Center & Omnichannel​

Infobip: Cashing in on the Omni-Channel Experience  

Contact Center & Omnichannel​

Vonage Enables Omni-channel CX for Koopid 

Contact Center & Omnichannel​

Volkswagen Picks Company Veteran to Drive CX Push 

Customer Engagement Platforms

Glia, LEVERAGE Join on Credit Union Customer Experience