Latest Security and Compliance News

Security, Privacy & Compliance

The California Transparency Act: What Does This Mean for CX?

AI & Automation in CX

Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms

AI & Automation in CX

The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping

Security, Privacy & Compliance

Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk

Service Management & Connectivity

ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand

Security, Privacy & Compliance

SoftBank System Glitch Highlights Why Identity Is a CX Problem

Security, Privacy & Compliance

Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow

Service Management & Connectivity

AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience

Contact Center & Omnichannel​

Voice AI is Booming – But Without CX Observability, It Will Break

AI & Automation in CX

Why Google’s Eavesdropping Settlement Should Worry CX Leaders

Security, Privacy & Compliance

EU Regulation Puts WhatsApp Channels Firmly on the Compliance Radar

Contact Center & Omnichannel​

Who’s Really Calling? The Rise of AI Customers

AI & Automation in CX

Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion

Security, Privacy & Compliance

Massive Credential Leak Exposes 149 Million Stolen Logins for Gmail, Facebook, Netflix and More

AI & Automation in CX

A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality