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AI & Automation in CX
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Security, Privacy & Compliance
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Customer Engagement Platforms
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
HubSpot INBOUND 2025: The Top 10 Announcements
