Latest SPOTLIGHT: From Data to Decisions: Real-Time CX Insights​ News

Security, Privacy & Compliance

Real-Time Fraud vs Real-Time CX: The Security Tradeoffs Behind Seamless Journeys

CRM & Customer Data Management

The “Real-Time” Lie: Inside the Latency, Data Quality, and Identity Gaps Breaking CX Decisioning

Marketing & Sales Technology

Marketing ROI in the Era of Flat Budgets and Rising Expectations

Customer Analytics & Intelligence

CX Teams Are Stuck In The Measurement Trap, Real-Time Intelligence Is The Exit

AI & Automation in CX

Salesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data Foundations

AI & Automation in CX

Cresta Launches Knowledge Agent To Reduce Agent Tab Switching

Customer Analytics & Intelligence

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown

Contact Center & Omnichannel​

NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

Customer Analytics & Intelligence

Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact

AI & Automation in CX

RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI

Security, Privacy & Compliance

Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences

AI & Automation in CX

Your AI Agents Are Flying Blind Without Emotion Intelligence

CRM & Customer Data Management

Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX

Contact Center & Omnichannel​

Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers