Latest SPOTLIGHT: From Static Maps to Dynamic Customer Journeys​ News

CRM & Customer Data Management

How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep

AI & Automation in CX

Anthropic Targets SMB AI Adoption Gap with Claude for Small Business

AI & Automation in CX

Big CX News from ServiceNow, Five9, Twilio & Microsoft

AI & Automation in CX

Financial Services CRM Gets an AI Overhaul across Salesforce, Anthropic and CSI

Customer Analytics & Intelligence

Retailers Reassess AI Commerce to Regain Control of the Customer Journey

Customer Engagement & Journey Orchestration

Google Cloud Powers Hyper-Personalized Shopping for OTB’s Fashion Brands

Contact Center & Omnichannel​

Genesys Brings Voice to WhatsApp to Fix Channel-Switching

Customer Engagement & Journey Orchestration

Your Customer Journeys Aren’t Broken – They Were Never Real to Begin With

Customer Engagement Platforms

Twilio Evolves From CPaaS Origins With Next‑Gen Customer Engagement Platform

AI & Automation in CX

Meta AI Business Assistant Cuts Advertiser Issue Resolution Time by 20%

Customer Engagement Platforms

Intercom Challenges Multi-Agent Trend With Expansion Into Sales

Contact Center & Omnichannel​

How Secondary Ticket Platforms Are Rebuilding Customer Trust in 2026

Community & Social Engagement

Meta and Google’s Legal Scrutiny Creates New Risks for Enterprise Engagement

Customer Analytics & Intelligence

SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC