Latest SPOTLIGHT: Protecting Customer Trust in the Age of AI​ News

Security, Privacy & Compliance

US Federal Court Halts Government Action Against Anthropic as Brand Reputation Concerns Grow

Security, Privacy & Compliance

SK Telecom Looks to Rebuild Customer Trust With New CX Unit After Data Breach

Security, Privacy & Compliance

U.K. Fraud Strategy Highlights Prevention as Industry Pushes for Better Data Sharing

AI & Automation in CX

CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10

Security, Privacy & Compliance

Who is Liable When AI Agents Go Rogue?

AI & Automation in CX

Lost in Translation: Why Your Chatbot Might Be Misleading Customers

AI & Automation in CX

OpenAI’s Consulting Play, CX Leaders Might Get Sidelined

Security, Privacy & Compliance

What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents

AI & Automation in CX

Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams

AI & Automation in CX

McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem

AI & Automation in CX

OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?

Security, Privacy & Compliance

Industrial Cyber Threats Put Customer Trust on the Line

AI & Automation in CX

AI Readiness In CX: Why Most Teams Can’t Escape The POC Trap

AI & Automation in CX

BNP Paribas Backs AI Startup Incio, Here’s The CX Catch

Security, Privacy & Compliance

Global Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the Stack

AI & Automation in CX

Starmer Targets Addictive Social UX, CX Leaders Must Not Ignore