Latest UCaaS News

Contact Center & Omnichannel​

Genesys Announces Intent to Acquire AI CX Leader 

Contact Center & Omnichannel​

8×8 Launches Teams Cloud Solution

Contact Center & Omnichannel​

Sabio Acquires Voicebot Specialist Fonetic

Contact Center & Omnichannel​

Confirmit and FocusVision Complete Merger

Contact Center & Omnichannel​

Sabio Group Acquires Makepositive 

Contact Center & Omnichannel​

Deliveroo Selects SVL to Provide Agent WFM  

Contact Center & Omnichannel​

Medallia Acquires Analytics Firm Decibel

Contact Center & Omnichannel​

NICE Cloud Offering Selected by Skipton Building Society  

Contact Center & Omnichannel​

Bennetts Migrates Contact Centre to Twilio

Contact Center & Omnichannel​

InterSystems Launches Appointment Programme Solution

Contact Center & Omnichannel​

Calldrip to Collaborate with VinSolutions Connect CRM 

Contact Center & Omnichannel​

SAP Selected by Virgin and Honda to Deliver Exceptional CX 

Contact Center & Omnichannel​

Nuance Announces Acquisition of AI Start-up Saykara  

Contact Center & Omnichannel​

Vonage Scoops Salesforce Award at Virtual Summit  

Contact Center & Omnichannel​

Sabio Selected by Hargreaves Lansdown to Manage CX 

Contact Center & Omnichannel​

Ada’s AI Chatbot on Salesforce AppExchange