Latest Virtual Agent News

Contact Center & Omnichannel​

OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First

Customer Analytics & Intelligence

Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports

Customer Analytics & Intelligence

SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space

Contact Center & Omnichannel​

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX

Customer Analytics & Intelligence

The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches

Contact Center & Omnichannel​

AI That Actually Works: Lessons from Two Contact Centers Winning with Tech

Contact Center & Omnichannel​

Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center

Contact Center & Omnichannel​

When AI Sounds Human: What It Means for the Future of Customer Service

Contact Center & Omnichannel​

Can AI Solve Accent Bias in CX? The Ethics of Voice Tech

Contact Center & Omnichannel​

Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers

Customer Analytics & Intelligence

OpenAI’s Latest Moves Put Many Voice AI Startups on Notice

Contact Center & Omnichannel​

Are We Entering a New, AI-Powered Contact Center Era?

Contact Center & Omnichannel​

The Contact Center of Tomorrow Starts With Data

Customer Analytics & Intelligence

6 Helpful Tools to Build AI Agents That Actually Work

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

Contact Center & Omnichannel​

Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent