Latest Virtual Agent News

Contact Center & Omnichannel​

LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay

Customer Analytics & Intelligence

Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial

Contact Center & Omnichannel​

RingCentral’s 2025 Analyst Summit: 5 Big Takeaways

Contact Center & Omnichannel​

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

Customer Analytics & Intelligence

HubSpot Handles 35 Percent of Customer Queries with Its Own Bot

Contact Center & Omnichannel​

Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization

Contact Center & Omnichannel​

Google Launches an AI Agent That Will Call Customer Service for You

Customer Analytics & Intelligence

Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot

Contact Center & Omnichannel​

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Customer Analytics & Intelligence

10 Conversational AI Providers to Watch Out for in 2025

Contact Center & Omnichannel​

7 Best Practices for Contact Center AI in 2025

Customer Analytics & Intelligence

Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta

CRM & Customer Data Management

18 Use Cases for Agentic AI in Customer Experience

Contact Center & Omnichannel​

EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week

Contact Center & Omnichannel​

Where Should I Start with Contact Center GenAI?

Customer Analytics & Intelligence

Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”