Latest Virtual Agent News

Contact Center & Omnichannel​

T-Mobile & OpenAI Team Up to Build a “First-Ever” AI Engine for Customer Experience

Customer Analytics & Intelligence

Contact Center Virtual Agents: Trends, Best Practices, & Providers

CRM & Customer Data Management

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

Contact Center & Omnichannel​

RingCentral Introduces Its New AI Assist Solutions for RingCX

CRM & Customer Data Management

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach

Customer Analytics & Intelligence

Kore.ai Announces a Conversational AI Platform for the Midmarket

CRM & Customer Data Management

Big CX News from NICE, Salesforce, Gamma & SAP

CRM & Customer Data Management

Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent

Contact Center & Omnichannel​

Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers

Contact Center & Omnichannel​

“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia

Contact Center & Omnichannel​

Big CX News from Google, HubSpot, Salesforce, & Kore.ai

CRM & Customer Data Management

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

Contact Center & Omnichannel​

10 Bad Customer Service Examples, and What You Can Learn from Them

Customer Analytics & Intelligence

Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground

Contact Center & Omnichannel​

Meet Your Customers Where They Are, But Don’t Always Keep Them There

CRM & Customer Data Management

Salesforce Teases a New “Agentforce Platform” for Customer Support