Latest Voice of the Customer News

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AnyRoad Launches Self-Service Analytics Solution

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ServiceNow, Qualtrics Partner on Experience Personalisation

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Webhelp: 48% GB Adults Christmas Shop Mostly Online

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Adobe to Acquire ContentCal and Enhance its VoC Capabilities

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Forsta and Phebi.AI Partner on Voice Emotion Analysis

Contact Center & Omnichannel​

Sabio Group Strengthens Presence in Spain with New Appointment

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aytm Launches Automated Shelf Impact Testing Product

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Medallia Acquires Fields Healthcare Research

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Chattermill: CX Leaders Point to Highest Ever Customer Expectations

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Jotform Launches No-Code Form Solution

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New Stor.ai Data Analytics Suite Helps Grocers and CPGs

Customer Analytics & Intelligence

Gainsight Launches New AI Platform

Contact Center & Omnichannel​

Calabrio ONE Review: An Intelligent CX Toolkit 

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Puzzel: Using Digital Engagement in Customer Service 

Customer Engagement Platforms

Chicory: Online Grocery Shoppers More Loyal to Brands

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SAP and Qualtrics Launch Concur Experience Optimiser