Latest Voice of the Customer News

Contact Center & Omnichannel​

How to Deal with an Angry Customer

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Qualtrics Launches Digital Experience Metrics Framework

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Pairing Customer Feedback Strategies with Right Communications Channels

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Qualtrics Release Tools to Detect Customer Emotion, Effort, and Intent

Contact Center & Omnichannel​

Embrace the New Metrics of a Modern Contact Centre

Customer Analytics & Intelligence

Press Ganey to Acquire Forsta and Accelerate Healthcare Innovation

Contact Center & Omnichannel​

Sabio Group: Improving CX with People-first Approach

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AnyRoad Launches Self-Service Analytics Solution

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ServiceNow, Qualtrics Partner on Experience Personalisation

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Webhelp: 48% GB Adults Christmas Shop Mostly Online

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Adobe to Acquire ContentCal and Enhance its VoC Capabilities

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Forsta and Phebi.AI Partner on Voice Emotion Analysis

Contact Center & Omnichannel​

Sabio Group Strengthens Presence in Spain with New Appointment

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aytm Launches Automated Shelf Impact Testing Product

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Medallia Acquires Fields Healthcare Research

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Chattermill: CX Leaders Point to Highest Ever Customer Expectations