Latest Voice of the Customer News

AI & Automation in CX

Zoom Launches AI Companion 3.0, Expands its AI Strategy

AI & Automation in CX

Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment

Workforce Engagement Management

Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

AI & Automation in CX

IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services

AI & Automation in CX

Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales

AI & Automation in CX

Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises

Security, Privacy & Compliance

Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules

Customer Analytics & Intelligence

What Is Customer Feedback Management?

CX TV

The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX

Contact Center & Omnichannel​

7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)

Customer Engagement Platforms

Vodafone Shows Off ‘Just Ask Once’ Strategy at CCExpo 2025

AI & Automation in CX

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

Service Management & Connectivity

Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value

CRM & Customer Data Management

Agentic AI Ushers in a New Era of Holiday Shopping

Customer Analytics & Intelligence

Forrester’s Customer Experience Predictions for 2026