Latest Voice of the Customer News

CX TV

Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers

Contact Center & Omnichannel​

The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More

Contact Center & Omnichannel​

Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics

Workforce Engagement Management

Why Are So Many Contact Center Auto-QA Projects Failing?

Service Management & Connectivity

Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market

AI & Automation in CX

Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown

Contact Center & Omnichannel​

Who Leads the CCaaS Space in 2025?

Contact Center & Omnichannel​

Can AI Solve Accent Bias in CX? The Ethics of Voice Tech

Contact Center & Omnichannel​

Big CX News from Verint, Accenture, Google & Avaya

AI & Automation in CX

The Contentsquare-Loris Acquisition: A Closer Look

Workforce Engagement Management

Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio

Contact Center & Omnichannel​

A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k