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Workforce Engagement Management
Puzzel Signs Deal with EvaluAgent to Optimise EX & CX
Contact Center
Calabrio: Agent Well-Being & the Health of the Contact Centre 2021
Doxim Releases CEM Solution to Increase Staff Efficiency
Intelligent Interviewing & Micro Shifts Among Verint’s 2022 WFM Predictions
Cisco Unveils New Webex Features to Improve CX and WFO
Genesys: Disconnect in Consumer and Business CX Priorities
WFO Tools Mean WFH Agents Shouldn’t Suffer in Silence
Customer Data Platform
CallMiner’s Edge for In-the-Moment Agent Guidance
Cisco Launches Global Hybrid Work Index
WFM Platform Smartstaff Raises $4.3m in Funding
NICE: The Challenges of Digital Channel Management
University of Strathclyde Leverages Medallia Experience Cloud
Best Practices for Managing Agents Through Change
Measuring KPIs that Matter: Schedule Adherence
Talkdesk Finds Engaged Agents Drive Sustainable Success
Planview Debuts TeamTap Innovation Offering
