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Contact Center & Omnichannel
93% of Contact Center Leaders Are Reevaluating the Agent Role
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
The New Best Practices for Contact Center Workforce Engagement Management
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Is NICE WFM Still the Gold Standard?
The Top 10 Contact Center Workforce Management (WFM) Tools for 2025
Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
Contact Center Trends for 2025: What’s Hot and What’s Not?
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
