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Contact Center & Omnichannel
Four Key Considerations for Contact Centers in 2025
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
Why Workforce Management Needs a Human Touch
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
CRM & Customer Data Management
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
The Contact Center of Tomorrow Starts With Data
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Voiso Wants to Make AI Less Theoretical and More Useful
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
The Future of CCaaS & CRM Integrations: 5 Bold Takes
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
Customer Analytics & Intelligence
Top Conversational Intelligence Vendors: AI-Driven Insights for Smarter Enterprises
Top Workforce Engagement Management Software: The Secret to Great EX
