Latest Workforce Management News

CX TV

Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers

Contact Center & Omnichannel​

Contact Center Economics in the Age of Voice AI: An Inside Look

Contact Center & Omnichannel​

A Game Plan to Improve Contact Center Agent Empowerment

Contact Center & Omnichannel​

A Game Plan to Improve Contact Center Agent Empowerment

Contact Center & Omnichannel​

Four Key Considerations for Contact Centers in 2025

Workforce Engagement Management

Explainer: What Workforce Engagement Management Is

Contact Center & Omnichannel​

Why Workforce Management Needs a Human Touch

Contact Center & Omnichannel​

The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint

Workforce Engagement Management

Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

Contact Center & Omnichannel​

The Contact Center of Tomorrow Starts With Data

Workforce Engagement Management

Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio

Workforce Engagement Management

Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.

Contact Center & Omnichannel​

Voiso Wants to Make AI Less Theoretical and More Useful

Workforce Engagement Management

A Verint Takeover Is Timely, But Would Have Industry-Wide Implications