Latest Workforce Management News

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

Contact Center & Omnichannel​

The Contact Center of Tomorrow Starts With Data

Workforce Engagement Management

Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio

Workforce Engagement Management

Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.

Contact Center & Omnichannel​

Voiso Wants to Make AI Less Theoretical and More Useful

Workforce Engagement Management

A Verint Takeover Is Timely, But Would Have Industry-Wide Implications

Contact Center & Omnichannel​

The Future of CCaaS & CRM Integrations: 5 Bold Takes

CRM & Customer Data Management

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

Customer Analytics & Intelligence

Top Conversational Intelligence Vendors: AI-Driven Insights for Smarter Enterprises

Workforce Engagement Management

Top Workforce Engagement Management Software: The Secret to Great EX

Customer Analytics & Intelligence

What Is Voice of the Customer? How to Operationalize Feedback Across the Enterprise

Contact Center & Omnichannel​

NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?

Contact Center & Omnichannel​

93% of Contact Center Leaders Are Reevaluating the Agent Role

Contact Center & Omnichannel​

5 Pitfalls to Avoid when Picking your CCaaS Provider

Contact Center & Omnichannel​

Verint Is In Talks to Be Acquired by Thoma Bravo, Reports