Latest Workforce Optimization News

Contact Center & Omnichannel​

Calabrio: Enhancing Customer and Employee Experiences With a Human-Centred Approach

Workforce Engagement Management

NICE Named “Market Share Leader” in WFO

Workforce Engagement Management

UJET Teams up with Assembled on Intelligent Workforce Management

Workforce Engagement Management

Talkdesk Upgrades its Workforce Engagement Solutions

Contact Center & Omnichannel​

Amazon Connect vs Genesys Cloud: Omni-Channel Conversations

Contact Center & Omnichannel​

UJET and Playvox Team up to Offer WEM Capabilities

Workforce Engagement Management

Content Guru: How the Agent Interface boosts Customer Experience 

Contact Center & Omnichannel​

Content Guru vs Genesys: Cloud Contact Centre Options 

Workforce Engagement Management

WFO: CX Today Expert Round Table

Contact Center & Omnichannel​

Health of the Contact Centre 2021: Agent Well-being and the Great Resignation

Uncategorized

UK Startup Employees Prioritise Mental Health and Wellbeing Support

Uncategorized

EY Study: Empathetic Leadership Creates Employee Loyalty

Workforce Engagement Management

PeopleStrategy Teams up with Fyle to Improve Employee Experience

Workforce Engagement Management

Measuring KPIs that Matter: Schedule Adherence

Workforce Engagement Management

Planview Debuts TeamTap Innovation Offering

Contact Center & Omnichannel​

Twilio Flex vs Amazon Connect: Flexible CCaaS