Latest Workforce Optimization News

Contact Center & Omnichannel​

Introducing Contact Center Talk with Justin Robbins

Contact Center & Omnichannel​

Redefining Customer Experience in a Digital Age

CX TV

Total Experience: A Complete Guide for 2025

CRM & Customer Data Management

Salesforce Expands Service Cloud with Employee Service

Contact Center & Omnichannel​

Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio

CX TV

CX Trends 25 – Top 10 Customer Experience Predictions

Workforce Engagement Management

Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations

CX TV

Call and Contact Centre Expo 2024: A Preview

Contact Center & Omnichannel​

Predictive Metrics Will Help Shape the Future Contact Center. Here’s How.

Contact Center & Omnichannel​

Dialpad Revamps & Relaunches Its Contact Center Platform

CX TV

Probing the Gartner Magic Quadrant for CCaaS 2024

Workforce Engagement Management

Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution

Contact Center & Omnichannel​

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown

Workforce Engagement Management

Contact Center Workforce Management (WFM): 3 Best Practices from Florida Blue

Workforce Engagement Management

Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center

Workforce Engagement Management

Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite