CX Today’s Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions.
In this session, we break down the following three contact center agent trends.
- Trend #1: Agents’ Increased Workload
- Trend #2: Agents’ Difficulty with Contact Center Tools and Software
- Trend #3: Agents’ Lack Managerial Support
To delve into a whitepaper full of more excellent advice for addressing these trends: visit: https://assets.ringcentral.com/us/ebook/agent-experience-trends.pdf
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