3 Contact Center Agent Trends for 2023 (and How to Address Them!)

CX Today's Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions

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Published: March 2, 2023

Charlie Mitchell

Watch on YouTube.

CX Today’s Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions.

In this session, we break down the following three contact center agent trends.

  • Trend #1: Agents’ Increased Workload
  • Trend #2: Agents’ Difficulty with Contact Center Tools and Software
  • Trend #3: Agents’ Lack Managerial Support

To delve into a whitepaper full of more excellent advice for addressing these trends: visit: https://assets.ringcentral.com/us/ebook/agent-experience-trends.pdf

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